Reference

Terms and Conditions for Using 11 Baje

These terms set out what you agree to when you access the 11 Baje lobby, create an account, or move funds through bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessWallet rules includedbKash, Nagad, Rocket covered

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What These Terms Actually Cover

11 Baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every part of the service: the casino lobby, live dealer tables, crash game rooms, and any transaction you make through a connected wallet. When you link a bKash number to your account, you confirm that the wallet is registered in your own

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name — we verify this against the mobile number used at registration. The same applies to Nagad and Rocket accounts. Any mismatch between your account name and your payment wallet name will pause withdrawals until identity is confirmed through our account team. You may not use
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the service if it is not permitted under the laws of your jurisdiction. We do not determine that on your behalf — checking local eligibility is your responsibility before you proceed. These terms may be updated; continued use after a change is posted means you accept
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the revised version. If a section conflicts with local law in your region, that section does not apply to you, but the rest of the terms remain in force. Players in Dhaka and other supported areas can reach account support to clarify any clause before agreeing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account Data

Account security is built around the mobile number you register with. Your OTP login means no static password sits in our system — each session requires a fresh code sent to your number. We do not store your bKash, Nagad, or Rocket PIN at any point; payment instructions go through your wallet app directly. If you believe your account has been accessed without your consent, contact support immediately and we will suspend session access while we investigate.

OTP Session Control

Every login sends a one-time code to your registered mobile number. No stored password means no password-based breach risk on our end.

Wallet PIN Privacy

We never see or store your bKash, Nagad, or Rocket PIN. Payment confirmation happens inside your wallet app, not on our platform.

Data Retention Policy

We hold account data for as long as your account is active and for the period required by applicable law after closure. Request deletion through account support.

Account Change Requests

To update your registered mobile number or request a data export, submit a formal request through live chat or email with valid identity confirmation.

TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear or you want to dispute how a term was applied to your account, contact us through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready — it speeds up the review considerably. We aim to respond to written queries within a reasonable period, and live chat handles straightforward account questions fastest.

Team online

Live Chat

Reach the account team directly through the chat icon in the lobby. Available for questions about wallet rules, account status, and terms clarifications.

Email Support

Send detailed terms disputes or formal account queries to our support address. Include your registered mobile number and transaction reference where relevant.

Account Help Centre

The help section inside your account dashboard covers common terms questions around withdrawals, wallet linking, and eligibility rules.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice — covering eligibility, wallet rules, data rights, and what to do when something is unclear.

Account access is available to adults in regions where the service is permitted under local law. Eligibility is your responsibility to confirm — we do not verify local legal status on your behalf.

No. Deposits and withdrawals must come from a wallet registered in your own name. Third-party wallets, including family accounts, are not accepted and will cause your withdrawal to be held.

We post the revised terms and the update date in this section. Continuing to use the lobby after that date means you accept the changes. You can always contact support before accepting.

Submit a data request through live chat or email. Include your registered mobile number and a brief description of what you need. We process requests within the period required by applicable rules.

That specific clause does not apply to you, but the remaining terms stay in force. If you are unsure whether a clause applies in your jurisdiction, consult a local legal adviser.

Contact account support via live chat or email to request closure. We retain data for the legally required period after closure and then delete it in line with our retention policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Using 11 Baje

How We Protect Your Account Data

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Who can create an account under these terms?

02 Can I use a family member's bKash or Nagad account for deposits?

03 What happens if 11 Baje updates these terms?

04 How do I request a copy of my account data?

05 What if a term conflicts with the law in my region?

06 How do I close my account and what happens to my data?

Terms & Conditions

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