What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each deposit or withdrawal through these local wallets generates a transaction record tied to your account. We also
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collect device and session data: your IP address, browser type, and the pages you navigate inside the lobby. This helps us keep your account secure and resolve any payment queries you raise with our support team. We do not sell your personal data to third parties.
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Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those services need to complete your transaction. If you contact us through live chat or email, that correspondence is stored so we can follow up accurately. You can request a copy
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of the data we hold on your account at any time by reaching our support channel. Retention periods vary by data type — transaction records are kept for the period required under applicable financial rules, while session logs are cleared on a shorter cycle. Availability of
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our service, and therefore the scope of data processing, depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.